Navan’s New AI Platform Lets Businesses Deploy Full Teams

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Navan’s New AI Platform Lets Businesses Deploy Full Teams

Written by Aaron S.,

Editor-In-Chief

Last Updated: June 25, 2025

Key Takeaways

Navan Cognition links multiple AI agents to complete tasks accurately and reduce major errors;
The platform powers Ava, Navan’s AI assistant, which handles daily customer service requests;
Businesses will be able to build and manage their own AI teams using plain-language tools.

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Navan’s New AI Platform Lets Businesses Deploy Full Teams

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Navan, a travel and expense management company, has introduced a new artificial intelligence (AI) system called Navan Cognition, built to help companies create and manage full teams of AI workers.

In an announcement published on June 25, the platform connects several AI agents, each trained to perform a specific job.

This setup is supervised to catch serious mistakes before they cause problems. The goal is to keep the system reliable, especially during complex tasks.

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Ilan Twig, co-founder and CTO of Navan, said:

Navan Cognition makes it easy to design, test, and launch sophisticated multi-agent AI applications with simple, plain-language prompts and one-click deployment.

Navan Cognition has been used internally at Navan since 2023. Ava, an AI assistant powered by Navan Cognition, runs on the platform and handles daily support requests from customers. It assists with tasks such as processing refunds, canceling trips, upgrading seats, and resolving travel issues.

Currently, Navan plans to open the platform to other businesses. Companies will be able to build their own AI teams using plain instructions.

These teams can be set up, tested, and deployed with simple tools, without the need for technical skills. Managers will also be able to track performance and update their AI agents as needed.

Dr. Itamar Kahn, a neuroscience professor at Columbia University, praised the system’s ability to avoid serious errors while handling large volumes of sensitive tasks.

On June 23, Goldman Sachs announced that its in-house AI assistant will be made available to all employees. What did the company say? Read the full story.