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Athena Bitcoin Sued for Hidden Fees and Enabling Crypto Scams

Key Takeaways

  • ​The District of Columbia said 93% of Athena Bitcoin ATM deposits were tied to scams within five months of launching in May 2024;
  • The company is accused of hiding fees up to 26% by using vague terms like "Transaction Service Margin";
  • Victims, often elderly, were left without refunds, as Athena Bitcoin allegedly blocked any recovery of lost funds or charged fees.

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Athena Bitcoin Sued for Hidden Fees and Enabling Crypto Scams

The District of Columbia has accused Athena Bitcoin BTC $114,023.37 , a company that operates cryptocurrency ATMs, of collecting hidden fees and failing to protect users from fraud.

The lawsuit, brought by Attorney General Brian Schwalb, claimed that Athena Bitcoin allowed scams to flourish through its kiosks and took advantage of users by not clearly stating the charges.

Athena Bitcoin began operating in DC in May 2024. Within the first five months, officials reported that the majority of transactions, around 93%, were connected to scams.

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Many of the affected users were elderly or otherwise vulnerable. Schwalb’s office alleged that one customer alone lost $98,000 through an Athena ATM.

Instead of using straightforward language to explain transaction costs, Athena Bitcoin reportedly used the term "Transaction Service Margin" in its Terms of Service. The word "fee" was never mentioned.

According to the attorney general, this wording misled users and prevented them from understanding the charges they were being assessed. The complaint stated that fees reached as high as 26% per transaction and were not shown clearly at any point during the process.

Additionally, Athena Bitcoin is accused of failing to implement proper anti-fraud protections. The complaint described the company’s machines as a "pipeline for illicit international fraud transactions" and alleged that the company turned a blind eye while continuing to profit.

The lawsuit also said the company does not allow users to recover lost funds, even in cases where scams are clearly involved. This approach left victims without a means to recover their money or even reclaim the fees they had been charged.

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Aaron S. Editor-In-Chief
Having completed a Master’s degree in Economics, Politics, and Cultures of the East Asia region, Aaron has written scientific papers analyzing the differences between Western and Collective forms of capitalism in the post-World War II era.
With close to a decade of experience in the FinTech industry, Aaron understands all of the biggest issues and struggles that crypto enthusiasts face. He’s a passionate analyst who is concerned with data-driven and fact-based content, as well as that which speaks to both Web3 natives and industry newcomers.
Aaron is the go-to person for everything and anything related to digital currencies. With a huge passion for blockchain & Web3 education, Aaron strives to transform the space as we know it, and make it more approachable to complete beginners.
Aaron has been quoted by multiple established outlets, and is a published author himself. Even during his free time, he enjoys researching the market trends, and looking for the next supernova.

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