Ukraine Tests 'Diia' to Simplify Access to Public Services

Ukraine Tests AI Tool 'Diia' to Simplify Access to Public Services

Written by Aaron S.,

Editor-In-Chief

Last Updated: September 01, 2025

Key Takeaways

Ukraine launched an AI assistant on Diia to help users navigate public services and retrieve personal records like income or insurance data;
The tool is in open testing and can be used by asking questions through Diia’s homepage search bar;
A voice feature is planned for future updates, which will allow users to speak with the assistant instead of typing their requests.

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Ukraine has rolled out a new artificial intelligence (AI) support tool on its government platform, Diia, according to a report by local news media UNITED24 Media.

This assistant is designed to simplify access to public services by helping users find the right options, answering their questions, and providing access to personal information stored in the system.

It is currently available for testing, and anyone with a Diia account can try it by asking a question through the platform's homepage.

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The feature was introduced by Mykhailo Fedorov, Ukraine’s Minister of Digital Transformation, through a Telegram announcement on September 1. He noted the tool is to improve digital government and expand how people interact with public services online.

Diia's main function is to guide people through service options and offer suggestions based on their situation.

For example, it can display someone's insurance history or help them obtain official documents, such as a certificate of income, through a quick message. The process is simple: log in to Diia, use the search bar on the main page, and type a question. The assistant responds with steps or direct links to relevant services.

Fedorov also highlighted that the assistant’s capabilities will expand. One upcoming feature is voice interaction, which allows users to interact with the system verbally rather than typing.

Recently, China introduced a detailed plan to make AI a core part of everyday life and the economy. What did it say? Read the full story.