Coinbase Slashes Account Freezes by 82%—More Fixes on the Way

According to CEO Brian Armstrong, Coinbase has managed to reduce these incidents by 82%, with more changes planned in the coming months.

Armstrong shared in a June 7 post on X that the issue had been around for too long and needed serious attention. He said improvements were already underway and encouraged users still facing problems to contact Coinbase Support directly.

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Coinbase credits much of the recent progress to Dor Levi, a product team member who joined in April. He was brought in to focus on fixing the freezing problem. Levi said the team had made strong progress by improving Coinbase’s internal systems. That included changes to the way the platform uses machine learning to detect risky behavior.

He explained that by making the models more accurate, the system is better at deciding when a restriction is truly needed. This means fewer accounts are being frozen by mistake.

However, both Armstrong and Levi pointed out that Coinbase will still block accounts when required by law, including court orders and sanctions.

This update follows a recent incident in which the personal data of over 70,000 users was exposed in a security breach.

Coinbase learned in January that user information had been compromised by one of its support contractors but did not disclose the incident until May. How did it happen? Read the full story.