Fireflies.ai Review

Before we dive into this Fireflies.ai review, I would like to briefly highlight some key aspects of who might find this application especially useful. People generally learn in 2 main ways: auditory and visual. You might be wondering how this is relevant to the article. Well, let me explain. Individuals who learn visually often get the short end of the stick regarding online meetings.

This is because video isn’t about visual learning as a medium, it’s more about reading text, emails, and diagrams where you can create your own mental images to absorb ideas. In contrast, if you learn by hearing, online meetings are perfect for you since you can engage in dialogue and take in the information much better.

Now, you might be wondering where I am going with this. The Fireflies.ai notetaker application could be a perfect solution for those who struggle to remember anything from their meetings.

This platform is designed to record and transcribe your video calls while also providing you with summarized notes and key information. As a result, you can keep your focus directed to the meeting that is happening.

Additionally, you can use other applications, such as Writesonic or Jasper, for example, to help you compose action item emails from the transcribed meeting notes you receive, as they are top-notch writing assistants.

Verdict at a glance: Fireflies.ai is a virtual meeting assistant that can assist users with transcribing and generating smart summaries in over 60 different languages. The platform provides a beginner-friendly and intuitive user interface. Fireflies.ai is also capable of seamlessly integrating with a large number of applications, including Slack, Google Meets, Zoom, and CRM. That said, the platform does have a drawback that occasionally occurs - slow speed.

What is Fireflies.ai?

To put it simply, you can call Fireflies.ai a notetaker that will automatically transcribe your live meetings or any audio file you provide. The application will not only write down everything that was said but also summarize and analyze it. Fireflies.ai can be utilized in various settings, including conference meetings, interviews, and lectures.

However, there needs to be a disclaimer regarding the last use case mentioned above. Some countries and universities don’t allow students to record their lectures. Therefore, make sure you comply with these regulations to avoid any troubles and penalties later on.

In addition, when people hear that an AI has access to their meetings and conversations, they often become uneasy, which is perfectly understandable. The question “Is Fireflies AI safe?” naturally arises. We will delve into this topic more deeply later, but for now, let me mention that the application is compliant with GDPR and SOC 2 standards, among other safety measures.

Furthermore, the AI used for transcription is narrow AI or artificial narrow intelligence (ANI), which, simply put, is a technique where the computer system is developed to perform the task as a human does by their intelligence^[1].

Of course, for Fireflies.ai to process natural language on its own, developers needed to train it through a machine-learning algorithm. This enabled the software to solve problems when provided with large datasets.

That said, Fireflies.ai notetaker does this through natural language processing (NLP), which is a subset of AI that uses machine learning and deep learning to understand human language, to be more specific, semantics.

Lastly, the developers of this application have stated that they are on a mission to transform conversations into actions and that their voice assistant and transcription tools are designed to automate your team’s workflow.

Fireflies.ai Review: PROS

Let’s proceed with this Fireflies AI review by looking at the strongest points associated with this platform.

Broad Range of Use Cases

Fireflies.ai has a wide selection of different ways you can utilize its software. One example is sales. If you have any new reps and could use assistance in teaching them, Fireflies.ai can help them learn from the best sales calls your team has already had.

For recruiters, this application is invaluable for managing call logs, notes, transcripts, and meetings within your applicant tracking system (ATS). Fireflies.ai reviews your conversations and records everything in the ATS, allowing you to concentrate on the conversation itself, which is especially beneficial for the aforementioned visual learners.

Moreover, by using this platform, recruiters are able to provide more context to hiring managers by sharing recaps. Instead of asking the same questions repeatedly, people responsible for employing someone will know the main points where to focus.

Marketing is another use case where Fireflies shines since it lets you X-ray your meetings to identify competitors, sentiment, intent, and other key topics to better understand your buyers. The software provides voice intelligence, which will help you develop and enrich your customer data platform and marketing tools to execute more personalized campaigns.

To continue this Fireflies.ai review, let me highlight another area where this application can prove useful. The platform can be perfect for healthcare organizations looking to improve patient care, reduce practitioner burnout, and save time on clinical documentation by having the software securely capture and manage consultation data.

You might wonder if Fireflies AI is safe to use for such sensitive information. Yes, as mentioned before, we will discuss more about privacy and security later. However, let me highlight that Fireflies.ai notetaker is HIPAA-compliant, so you don’t have to worry about your privacy being compromised or that your data will be sold or exploited.

Furthermore, this is not the end of the application's use cases, as you can also utilize it for consultation purposes. The platform will make sure that you and your clients are held accountable since it will automatically document any decisions and commitments made during a session and will make sure both sides stay on top of what was discussed.

The last use case in this Fireflies AI review is education. If you are sure that you can legally record your lectures, you can have the software write them down and help you ace your exams.

Fireflies.ai will provide you with meeting notes and conversation recordings after every call. As a result, you can fully focus on the lectures instead of scrambling and losing focus by writing down everything yourself.

Seamless Integration and Beginner-Friendly Interface

Another benefit worth mentioning in this Fireflies.ai review is the platform’s seamless integration. You can incorporate the software directly into your Google or Outlook calendar. For example, if you have a meeting marked on some specific days, you could have Fireflies.ai join it automatically.

Moreover, the application can also join meetings happening on various platforms, including Zoom, Google Meet, Teams, Webex, Skype, and Diapad, among others. Therefore, you will not be restricted to specific providers.

Another great aspect that needs to be brought up in this Fireflies.ai review is that the application is also capable of integrating with customer relationship management (CRM) platforms. For example, the software is capable of automatically sending transcript data to Zoho CRM after a meeting. The same goes for the following applications:

• Pipedrive;
• HubSpot;
• Salesforce;
• Close;
• Freshsales;
• Copper;
• Salesflare;
• Zendesk Sell;
• Customer Success Box.

As you can see, Fireflies.ai can integrate with quite a number of different CRM platforms to enhance your workflow. Hence, if you want help managing customer relationships, boosting productivity, and driving revenue, this application can provide you with exactly that.

Furthermore, it’s important to highlight one more thing in this fireflies.ai review. The company even offers access to its API, which is built on top of GraphQL, an increasingly adopted conceptual framework for providing a new type of efficient and flexible data access interface on the Web^[2].

You can integrate the application programming interface into your systems to access valuable information about your team’s calls. Afterward, you can use that data to build custom reporting and workflows for comprehensive insights and optimization.

Additionally, the platform has a pre-built natural language processing (NLP) layer that lets users extract relevant information from transcripts, which you can then filter based on custom categories you design.

It’s worth noting that the API is designed to cater to a wide range of data requirements, whether you are building a mobile app, a complex software system, or a web application.

That said, you can also get the Fireflies.ai Chrome extension, which will greatly simplify the whole process of using this platform. When your, for example, Google Meet call starts the AI will automatically capture and transcribe the whole conversation, and you can also stop the recording at any given time from the add-on.

The last important thing to mention in this Fireflies.ai review is that it also has a mobile application that is supported both on Android and iOS operating systems.

This adds more versatility to the whole service since you can utilize the platform even when taking a walk or driving somewhere, where you need to keep your main focus on the road and have the app note everything down for you.

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Secure and Private

People reading this review are probably wondering, “Is Fireflies AI safe?”. As promised earlier, let’s explore this topic in depth. The first thing you need to know is that Fireflies is SOC 2 Type 2 compliant, which displays the company's commitment toward a continuous effective build and improvement of the system and organization controls regarding security, privacy, availability, and confidentiality.

Moreover, the application is also GDPR-compliant. As Fireflies themselves state, data security and privacy are the major pillars on which they work, and consent is a key factor in ensuring users' trust.

Furthermore, if you were worried about the safety of using this application for the healthcare industry, let me highlight one important fact. The platform is HIPPA-compliant. Fireflies.ai have signed BAAs with their vendors, prohibiting them from using patients’ Electronic Protected Health Information (ePHI) for AI training and storing it on their servers.

In addition, the company uses 256-bit AES encryption in storage and 256-bit SSL/TLS encryption in transit. Fireflies.ai’s private storage provides users with a dedicated and isolated place to store data. The platform's production environments have security logging, uptime monitoring, and system availability metrics for the core services.

Lastly, Fireflies.ai reviews and performs extensive internal scanning and testing programs. The company also hires third-party security experts to perform penetration tests.

That said, I believe my aforementioned compliances and inside process provide the answer to the question, “Is Fireflies AI safe?”. The company definitely displays that ensuring system security and customer privacy is a necessity to them. All Fireflies.ai employees are also required to go through security training and best practices for data handling.

Overall, the company is built on an infrastructure and services that use industry-grade security standards.

High-Quality Services and a Wide Selection of Tools

The last sub-chapter of this Fireflies.ai review pros will be about quality and tools. The first feature that needs to be covered is called “Ask Fred”. It’s designed to look and work similarly to ChatGPT’s chatbot. You can ask Fred to create marketing collateral from meetings, summarize them, or have it explain a phrase you’re not familiar with.

That said, if you’d like to transform your transcribed notes into a specific content piece you can utilize applications such as Writesonic and Jasper, which are known to be one of the best AI writing assistants you can find on the market. It’s also useful to know that both platforms have free trials.

You can also utilize AskFred to write emails and reports from your transcribed meeting conversations. Moreover, this feature can also be used live inside the meeting to answer any questions that are related to the meeting or to extract any important information that was mentioned in the conversation.

Furthermore, one of the main reasons why Fireflies.ai is considered to be one of the best AI tools for transcribing is that it supports over 60 different languages. As a result, the platform can be used by a much bigger audience, whereas other well-known applications, such as Otter.ai, are limited to only English. This means that not many people can utilize such software.

Supporting only 1 language often also means that the platform will not catch people with a slightly stronger accent. Meanwhile, Fireflies.ai users can even have global teams and experience close to no issues regarding missed words and incorrect transcription.

Moreover, since we are talking about the application's ability to correctly understand and transcribe words, the developers have stated that the software is 90% accurate for most types of meetings.

If you’d like to increase the overall quality and receive better outputs, there are a few things to keep in mind:

• Microphone quality - A high-quality microphone captures clearer sound, reducing errors caused by muffled or distorted audio;
• Volume and distance - Talking too softly or far from the microphone can make it harder for the system to distinguish your words;
• Background noise - Speech recognition algorithms can be confused by ambient sounds, such as traffic, conversations, or even the hum of an electronic instrument;
• Echo and reverb - Tight and enclosed spaces with hard surfaces can create echoes and interfere with speech recognition;
• Network and connectivity - Slow and poor internet connection is likely to cause delays in processing or even dropping out, affecting transcription accuracy;
• Overlapping speech - If multiple people speak simultaneously or interrupt each other, the software can experience difficulties separating and identifying individual voices, leading to errors;
• Accent and dialect - Even though it supports over 60 languages, it’s not 100% guaranteed to catch regional accents and dialects that can introduce variations in pronunciation that may not be fully accounted for in the speech model;
• Articulation - Pronouncing words clearly with proper enunciation greatly improves accuracy;
• Speaking rate - Speaking too fast or too slow can make it challenging for the system to recognize words accurately.

That said, Soundbites is one of Fireflies.ai's tools that provides users with a new way to share and collaborate. This specific feature can turn important parts of calls into snippets that you can share from your dashboard.

Threads is another tool you can use to enhance your workflow. It allows users to leave comments at different parts of recorded conversations, and a time-stamped note will be created for teammates to jump back to. A similar feature is called Reactions, and it allows others to leave a pin where you can come back later.

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Fireflies.ai Review: CONS

Now that the benefits have been covered to make this Fireflies.ai review fair and square, it’s time to examine the drawbacks. That said, truth be told, the application doesn’t have any major issues.

Slow Processing Speed

The only drawback that this application has is slow speed. However, it needs to be highlighted that this issue doesn’t occur often. Nonetheless, it’s still worth mentioning, as it can appear from time to time.

That said, while doing research, I came across a few customer Fireflies.ai reviews that complained about the application's slow processing speed. Some users stated that transcribing meetings would take a couple of hours even though the conversation itself was half the length, which definitely can be quite burdensome.

It’s important to understand that the speed depends on the number of people in the meeting and the duration of the conversation or the length of time the audio file you want to transcribe contains. Usually, the process itself should take around the same amount of time as the meeting. Therefore, having to wait double the time can cause some annoyance.

Lastly, let me note that recording and transcribing the meeting live takes the same amount of time, so there is no better option regarding this issue. If you come across it, there isn’t anything you can really do to speed up the process apart from trying to contact customer support, which might be able to help.

Fireflies.ai Pricing

One of the last things left to discuss is the Fireflies.ai pricing, which should help you form an even more solid look at this service provider and perhaps even help you decide to try it out. First, let’s begin by taking a look at what this platform has to offer:

• Free;
• 7-day free trial;
• Pro - $18/month and $120/annual;
• Business - $29/month and $228/annual;
• Enterprise - $39/month and $468/annual.

As you can see, there are 5 different options. If you are interested in the application but not ready to commit financially, you can try out the services with their free plan or the 7-day trial. The latter gives the same benefits as it would for the Business subscription, including unlimited AI summaries and storage.

Now, let’s cover what each of the plans offers and whether Fireflies.ai pricing is fair to its users. Let’s start from the beginning. Taking into consideration that the Free subscription doesn’t cost a penny, the services you receive in exchange for registering are good. This plan is also perfect if you are only starting out and you’d like to first test the waters before fully diving in.

To name a few things that the Free subscription provides users -  unlimited transcribing, 800 minutes of storage, team workspaces, and even access to the API, among other things.

The main difference in Fireflies.ai pricing between the Free and Premium tier subscriptions is that the paid services come with more transcription credits along with advanced exporting capabilities.

Moreover, the Pro plan only offers CRM, Zapier, and Slack integrations, whereas the Business one provides all of them. Naturally, with the latter subscription, you will receive every feature the application has. However, the difference between the plans is not a big one, so take into consideration Fireflies.ai pricing and choose the one that truly fits your needs.

Lastly, it’s worth noting that any teammate you add to your workspace will be counted as a seat. If you are on a paid plan, you will be charged per seat.

How to Sign Up on Fireflies.ai?

For people who have become interested in this platform after reading this Fireflies.ai review, let me show you what are the steps needed to sign up for this application, which you will find below:

Step 1: Naturally, the first step will be to go to their homepage, where you will need to press the purple “Get started for free” button located in the middle left part of the screen.

Step 2: Furthermore, since sign-in is only possible via Google Auth or Outlook Auth, you will need to choose either “Continue with Google” or “Continue with Microsoft” as a registration option.

Afterward, you will be able to use the application since no additional steps, such as email verification, are required. Therefore, you can either purchase a subscription, take out the 7-day trial or use the Free plan and explore Fireflies.ai.

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Conclusions

At the beginning of my Fireflies AI review, I wrote about visual and auditory learning and why this specific application can be useful for some people. Therefore, let me repeat it once more: If you have trouble multitasking and concentrating in live meetings, don’t be afraid to give this platform a shot. Fireflies.ai pricing has a free plan, so it won’t cost you a penny.

Moreover, since the platform is capable of transcribing and summarizing your conversations, in case you need something as meeting action items, for these tasks, you can count on Writesonic and Jasper for writing assistance. Both aforementioned applications provide free trials, so it won’t cost you anything. Hence, if you feel like you could use one of them, try it out.

Furthermore, using the application is also a breeze since the user interface is beginner-friendly and doesn’t require any specific skills to use it, so users of any level of experience are able to utilize Fireflies.ai. The platform can also integrate with several other software, depending on the plan that you have.

The last thing to highlight is that Fireflies.ai reviews the needs of its users and provides high-level security, as it’s likely that some confidential information or data can be shared between users in the meetings.

The content published on this website is not aimed to give any kind of financial, investment, trading, or any other form of advice. BitDegree.org does not endorse or suggest you to buy or use any kind of AI tool. Before making financial investment decisions, do consult your financial advisor.

Scientific References

1. R. Rawat., H. R. Goyal., S. Sharma.: 'Artificial Narrow Intelligence Techniques in Intelligent Digital Financial Inclusion System for Digital Society';

2. O. Hartig., J. Pérez.: 'Semantics and Complexity of GraphQL'.