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5 Students

Course Details

Lessons

37

Skill Level

Beginner

Certificate

Available

What You Will Learn?

  • Learn Each Point in Detail for Microsoft Dynamics 365 For Customer Service (Cases, Knowledge Base, Configuration and Customer Service Hub - Part 1 or MB2-718)
  • Learn Everything for MB2-718 Certification (Part 1/5) with Videos and practical Tasks
  • Be Able to Study from Preparation Notes from This Course and Pass the MB2-7168 Certification
  • Be Comfortable to Use Dynamics 365 for Customer Service

Description

Requirements

  • Basics of Microsoft Office applications, Such as Outlook, Excel.
  • Comfortable Using Technologies
  • Basics of Microsoft Dynamics 365

Curriculum

Section 1: Part 1/5 - MB2-718 Certification Program 08:05
Section 2: Create and Manage Cases 1:52:26
  • Module Overview
    Watch now
    00:59
  • Understand Important Terms
    Watch now
    10:34
Section 3: Create and Manage the Knowledge Base 1:11:56
Section 4: Configure Microsoft Dynamics 365 38:41
Section 5: Manage the Customer Service Hub (Interactive Service Hub) 33:38
Section 6: Next Steps 04:37

About the Instructor

Reviews 3
Students 672
Courses 51

Abhay Sharma is an Author, Entrepreneur, result oriented Trainer and a Marketing Consultant. Also, he has an excellent project management experience (PMP Certified) and he is a Microsoft Certified Trainer (MCT).

He has expertise in Microsoft Dynamics products and trained thousands of professionals around the world.

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