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Course Details



Skill Level




What You Will Learn?

  • Learn Each Point in Detail for Microsoft Dynamics 365 For Customer Service (Cases, Knowledge Base, Configuration and Customer Service Hub - Part 1 or MB2-718)
  • Learn Everything for MB2-718 Certification (Part 1/5) with Videos and practical Tasks
  • Be Able to Study from Preparation Notes from This Course and Pass the MB2-7168 Certification
  • Be Comfortable to Use Dynamics 365 for Customer Service



  • Basics of Microsoft Office applications, Such as Outlook, Excel.
  • Comfortable Using Technologies
  • Basics of Microsoft Dynamics 365


Section 1: Part 1/5 - MB2-718 Certification Program 08:05
Section 2: Create and Manage Cases 1:52:26
  • Module Overview
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  • Understand Important Terms
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Section 3: Create and Manage the Knowledge Base 1:11:56
Section 4: Configure Microsoft Dynamics 365 38:41
Section 5: Manage the Customer Service Hub (Interactive Service Hub) 33:38
Section 6: Next Steps 04:37

About the Instructor

100% of students rated this instructor as excellent!
Reviews 2
Students 9
Courses 9

Abhay Sharma is an Author, Entrepreneur, result oriented Trainer and a Marketing Consultant. Also, he has an excellent project management experience (PMP Certified) and he is a Microsoft Certified Trainer (MCT).

He has expertise in Microsoft Dynamics products and trained thousands of professionals around the world.

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