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3 Students
17 Lessons
Beginner

What Will You Learn?

  • You'll get ad in-depth understanding of the value of Service management as a practice
  • You'll develop awareness of  concepts, definitions, processes, functions and roles used in the ITIL framework
  • You'll learn more about being a member of an IT service management environment
  • You'll make first steps towards ITIL service management qualification
  • You'll become eligible for 5 Category - C PDUs or CPDs

Curriculum

24m
Section 1: Getting Started
07:11
Section 2: Service Management as a practice
17:23
Learning Objectives
00:19
Need a source for Best Practice
02:40
What is a Service?
02:40
Types of Service
01:25
Who are stakeholders
01:10
Key Definitions
01:48
What are Processes?
01:48
Functions and Roles
01:35
Key Roles?
01:20
The RACI Matrix
02:10
Module Summary
00:28

Description

Requirements

  • It's useful but not required to be familiar with IT services and service management

About the Instructor

100% of students rated this instructor as excellent!
Reviews 0
Students 20
Courses 6

Putting Skills into Place - Expert Accredited Learning: SkillSolve helps individuals to learn new skills, or develop current skills. We specialise in accredited training for Best Practices in Project Management, Programme Management, Services Management, Risk Management, Cyber Resilience including methods such as PRINCE®, ITIL®, M_o_R®, MoP®, MSP®, MoV®, P3O®, AgilePM® , PRINCE2 Agile®, RESILIA® , PMI PMP, BCS Business Analysis, GDPR, etc. 

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