50 out of 50 left
What You Will Learn?
- How to clearly communicate with the customer
- How to solve the customer's problems efficiently
- How to walk the extra mile for the customer's success
50 first students will get 10 EUR cash scholarship each!
To be eligible, you have to
- live in Kaunas, Lithuania,
- complete Customer Success Agent course,
- pass the course tests with at least a 70% score,
- be at least 18 years old.
What is the easiest way to break into the tech industry? Hint: it's not what you are thinking.
You can easily learn the communication skills you need to be a customer success agent. And from there on, the sky is the limit.
You have found the perfect starting spot for beginners. You will find out what is customer success and how to excel in this job.
What IS CSM and What Else Will You Learn
This course will present you with theory and fun quizzes to will help you get a better hang of what is customer success. This customer service training structured in a way that will take you from the basics of what every CSM (customer success manager) should know to the secrets of the trade.
First, you will learn about clear communication with customers - how to talk as it regards using jargon, how to present information in the most readable and accessible how and how to get your main point across to the customer.
Did you know about the importance of knowing the customer's name? Or how to use visuals, ask for clarification and properly proofread your messages? You'll learn that next!
Then we will move on to dealing with customers who aren't happy (or to put in another way - who are angry). How to calm them down and eventually - help them resolve their issues because that's why they have contacted you.
You will learn from real-life examples of how to achieve client success. In theory, talking about what's a good tactic or a bad one is easy, but that means nothing if those tactics do not work. That's why you will learn tried and tested methods on what works in practice and how to achieve customer success.
Learning to wow your customers is critical. Yes, it is a skill, and it can be learned. As well as storytelling or identifying moments in your customer's journey, noting the things worth keeping in mind.
Finally, you will learn how to handle a shortage of resources - how to do more with less, as the saying goes. How to say "no" to a customer, what is positive language and how to use it. The four customer success values (empathy, correct approach, relevance, efficiency) will guide you working day-to-day.
The Growing Demand For CSM
The demand for a great customer success manager grows every day. And reasons for it are both complex and quite simple. The Digital Age has exploded into an ever-expanding field of new information, products, and services. However, with more complexity comes more unpredictability. Or to put it more simply - not everything is working well every time.
Or maybe everything is working well, but the communication regarding the product or service is flawed, and the customer feels lost and left alone at sea. This is where the customer success manager comes in. CSM is the last line of defense. When a customer reaches out to the customer success manager, the happiness of that customer and her or his appreciation of the product depends solely on CSM.
Customer Success Is the Last Line of Defense
A great CSM can turn an angry customer around to a happy one. That's why companies are always looking for bright and eager to learn employees who have great people skills.
All that and more you will learn in this course.
Hostinger, the leading web hosting services provider worldwide with over 29M users globally, is sponsoring 50 scholarships for BitDegree students. If you meet all the requirements and complete this course with a 70% or above passing grade, you can get a 10 EUR cash scholarship and get hired as a Hostinger’s Customer Success Agent in Kaunas, Lithuania (Europe). Keep in mind that you can only take the test once.
- No special requirements - the course is perfect for beginners