watching now
89 Students
46 Lessons
Beginner
1 out of 50 left Scholarships

What You Will Learn?

  • How to clearly communicate with the customer
  • How to solve the customer's problems efficiently
  • How to walk the extra mile for the customer's success

Hostinger Scholarships

50 first students will get 10 EUR cash scholarship each!

To be eligible, you have to

  • live in Kaunas, Lithuania,
  • complete Customer Success Agent course,
  • pass the course tests with at least a 80% score,
  • be at least 18 years old.

Curriculum

29m
Section 1: Customer Success Values
06:17
How to help Bob
The Four Values of Customer Success
Empathy
Resourcefulness
Relevance
Efficiency
A Great Answer
Section Quiz
Section 2: Clear Communication
05:22
Clear Communication
Ask for Clarification
Get Your Point Across
Eliminate Jargon
Number the Options
Use Bold
Delete Unnecessary Words
Add Visuals
Proofreading messages
Section Quiz
Section 3: (Don't) Be Casual
03:58
Your Tone
Being Formal
Being Casual
Section Quiz
Section 4: Positive Language
02:06
Introduction
“I don’t know”
“Not available right now”
“Actually…”
Section Quiz
Section 5: Deal Breakers
05:17
Introduction
Customer Wants to Talk on the Phone
Customer Asks for a Feature You Don't Offer
Customer Wants a Refund
Customer Cannot Access the Account
Section Quiz
Section 6: Saying No to a Customer
02:43
Saying No in a Positive Way
Finding the Closest Solution
Providing an Thorough Explanation
A Polite No
Section Quiz
Section 7: Angry Customers
03:38
Dealing With Angry Customers
Tip One: Stay Calm
Tip Two: Apologize
Tip Three: Solve the Issue
Tip Four: Don’t Let Them Mess With You
Section Quiz
What would you do?

Description

Requirements

  • No special requirements - the course is perfect for beginners

About the Instructor

Reviews 4
Students 913
Courses 1

We are Hostinger, the leading web hosting services provider worldwide with over 29M users globally. Hiring and developing leaders is our core value. That's why Hostinger is sponsoring scholarships for BitDegree students. We're looking for the leaders in the making.

BitDegree platform reviews

Our students say Excellent
9.5 out of 10
trustpilot logo 1 trustpilot logo