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1 Students
23 Lessons
Beginner

What Will You Learn?

  • Learn to Identify Signs of a Conflict Early, and Have a Better Chance to Stop it
  • Learn to Reduce Conflicts by Listening Well
  • Understand how Conflicts Increase and Prevent them from Growing
  • Learn to De-escalate Conflicts and Bring Relationships with Co-workers Back to Normal
  • Learn Conflict Resolution and Use Skills and Tools that You will Learn

Curriculum

1h 29m
Section 2: Introduction to Your Conflict Management Course
06:02
What are Conflict and Conflict Management?
03:07
Section 3: Understand the Keys to Conflict
11:59
The Rational and Irrational Sources of Conflict
03:13
The Effects of Respect on Conflict
03:56
How to Use Respect to Help Resolve Conflict
04:50
Section 4: How Misunderstandings Arise... and the Solution
14:29
How Communication Works
05:17
How we Listen: The Four Listening Levels
04:47
How to Listen Well
04:25
Section 5: Personality Types in Conflict
08:37
How Personality Types Conflict
02:11
How Specific Personalities Clash at Work
04:25
How to Avoid Personality Clash
02:01
Section 6: Escalation of Conflict
11:09
Resistance: It's Not Conflict... yet.
01:41
The Onion Model of Resistance
06:45
The Signs of Conflict Escalation
02:43
Section 7: De-escalating Conflict
27:32
The Strategies for Handling Conflict
05:42
Conflict De-escalation Process
03:05
Conflict Handling Modes - The Thomas-Kilmann Model
01:58
The Five Thomas-Kilmann Modes
06:13
Getting Help from a Third Party
05:08
How to Recover from a Broken (Professional) Relationship
05:26
Section 8: Closing Section
06:48
Good Conflict and Bad Conflict
03:36
The Secret to Avoiding Conflict
03:12

Description

Requirements

  • There are No Specific Requirements

About the Instructor

100% of students rated this instructor as excellent!
Reviews 0
Students 15
Courses 10

Mike Clayton is an experienced business trainer and speaker. He’s also authored many books, including Powerhouse, How to Manage a Great Project, How to Speak, so People Listen, The Influence Agenda, and Brilliant Time Management.

Mike’s academic career is focused in Physics. He has worked at the world-renowned Schuster Laboratory of the University of Manchester. After that, for more than 12 years, Mike Clayton has worked as a project management professional in Deloitte (London office of international management consultancy).

In addition, Mike has a passion to help leaders, professionals, and managers to excel in their roles with management, leadership, and personal effectiveness training.

On BitDegree, learning from this instructor, you can improve your skills in public speaking, project management, conflict management, and leadership. Mike Clayton will share with you the real-world strategies, secret formulas, and advice from his own experience. You can choose from various Mike Clayton’s courses to strengthen the skills you need the most.

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