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5 Students
73 Lessons
Intermediate

What Will You Learn?

  • What the psychology behind motivation and influence is
  • How your brain works and how this affects your thinking, empathy, and understanding
  • How and why people with different social interaction styles react and behave in the way they do
  • How you use your emotional and social intelligence to interact with others and build relationships

Curriculum

2h 27m
Section 2: Introduction
03:09
Introduction to Behaviour in Business
01:42
Section 3: Emotional and Social Intelligence
21:29
Social and Emotional Intelligence at Work
01:41
Emotional Intelligence as an Ability
01:14
Emotional Intelligence as a Series of Abilities
01:14
Measuring and Assessing Emotional Intelligence
04:03
Social Intelligence
01:28
The Principles of Social Intelligence
02:10
The SPACE Formula
02:37
Multiple Intelligences
01:34
Intelligence in Empathy
01:36
The Development of Empathy
01:42
Section 4: Human Factors
08:27
Introduction to Human Factors
02:05
Why Human Factors is Useful
01:29
When Human Factors is Useful
01:48
The Benefits of Human Factors
02:12
The Non-Technical Skills of Human Factors
00:53
Section 5: Perception
22:06
Perception
02:03
Sensory Input
01:48
The Illusion of Attention
03:01
Change Blindness
01:56
Filters
05:22
Beliefs, Memories and Values
02:06
More about Memory
02:02
Yours Is Not The Only Truth
01:05
State, Physiology and Behaviour
02:43
Section 6: The Way the Brain Works
08:31
The Way the Brain Works
01:26
Thinking
03:15
Empathy
01:52
The Neuroscience of Empathy
01:58
Section 7: Communication
18:19
Communication and Communication Breakdown
02:50
Non-Verbal Communication
01:40
Incongruence
01:36
Metaphors and Association
01:45
Rapport
01:30
Listening
03:18
Barriers to Communication in Leadership
01:56
Conflict
02:04
The Role of Empathy in Conflict
01:40
Section 8: Assessing your Social Interaction Style
Assessing your Social Interaction Style
Section 9: Behaviour and Social Interaction Styles
20:09
Social Interaction Styles
04:42
The Driver Style
03:12
The Driver Style Summary
The Expressive Style
03:03
The Expressive Style Summary
The Amiable Style
03:30
The Amiable Style Summary
The Analytical Style
03:34
The Analytical Style Summary
Tension Between The Styles
02:08
Section 10: Reactions to Pressure
13:27
Reactions to Pressure
01:43
The Driver Style Conflict Responses
01:34
the Expressive Style Conflict Responses
01:55
The Amiable Style Conflict Responses
01:19
The Analytical Style Conflict Responses
01:41
Increasing Pressure
05:15
Section 11: Stress Responses
18:49
Stress Responses of the Social Interaction Styles
02:17
The Stress Response of the Driver Style
02:19
The Stress Response of the Expressive Style
02:04
The Stress Response of the Amiable Style
02:18
The Stress Response of the Analytical Style
02:13
Ideal Behaviours for Ideal Interactions
01:50
Assessing the Social Interaction Styles of Others
Developing Emotional and Social Skills
01:57
Conclusion - How the Social Interaction Styles use their Emotional Intelligence
03:20
Lightbulb Moments Resource Cards
Section 12: Organisational Culture
10:53
Organisational Structure
01:45
Hierarchy in Organisations
01:56
Personality and Behavioural Assessments
02:37
Social and Emotional Intelligence in Organisations
02:19
Employee Engagement
02:16

Description

Requirements

  • Basic understanding of the emotional and social intelligence concepts
  • Curiosity in learning how to inspire others and build successful relationships
  • Eagerness to understand how to contribute to your business success

About the Instructor

Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator
100% of students rated this instructor as excellent!
Reviews 0
Students 11
Courses 9

Robin Hills is an emotional intelligence coach, international speaker, and director of Ei4Change - recognised nationally and internationally as specialists in emotional intelligence, neuroscience and positive psychology in the workplace. Robin has more than 35 years of successful experience in commercial and leadership, working in various companies such as NHS, charities, universities, biotechnology companies, and others. Also, he is the author of valued books (“The Authority Guide to Emotional Resilience in Business” and “The Authority Guide to Behaviour in Business”).

Robin Hills loves to give practical relevance to increase productivity and effectiveness, that he founds by linking together the outputs from assessments.

On BitDegree, learning from this instructor, you have an amazing opportunity to improve your emotional intelligence skills. Robin Hills will teach you how to manage stress, how to develop emotional intelligence in teams, how to inspire others and much more. So don’t hesitate. Choose from a variety of his courses and start learning today!

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